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First Time User (Watch demo)

 

The Pokefi Starter Kit comes with 5GB global data, you just need to:

 

  1. find your device unique ID (SSID & PWD) inside the removal cover or label on the box

  2. open the back cover (assist with a plastic card if it's necessary, click here how)

  3. remove the isolation plastic from inside the battery compartment (click here how)

  4. turn on the device by pressing the ON/OFF button for 3 seconds, wait for the WiFi signal turns from Red to Green (wait about 2 minutes depending on locations, try from out door or open area if possible)

  5. choose the WiFi network (default name is the SSID starts from PWF......)  and type in the PWD

 

You are connected! How does it work? Click here

Pokefi FAQ
How to keep Pokefi battery!

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What to do if the device WiFi signal keeps flashing RED for more than three minutes?

This means the signal in the particular location is weak, suggest to turn off the device and try again in different locations. You may want to check the signal of your mobile device (click here for example).

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What does it mean when the WiFi signal is in RED solid not flashing?

There are a few situations you will see solid RED light signal, and you can contact us to help identify the issue.

1, Not in Pokefi service coverage countries/territories

2. System failure or hardware failure

3. No mobile signal, such as basement or airport areas within a certain distance due to WiFi signalling control

4. Local operators mobile service coverage issues or temp outage

Meanings for WiFi light status of Pokefi

​It's important to understand the WiFi light status. Green or Red, flashing or not, indicates different meanings. 

To manage your Pokefi, please download Pokefi App (iOS & Android).  If you want to access from a browser,  connect to the Pokefi WiFi network, open a browser and type in http://a.pokefi or http://192.168.43.1/web

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How to top up? 

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How to check balance?

 

Will I receive data low notification?

Push notifications only available from the Pokefi App (iOS & Android).  You will receive notifications when your data balance is: a) below 500MB, b) out of data, c) daypass on throttling. 

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How to prevent unintentional data use?

Sometimes you have the feeling of data goes away too fast than expected without knowing why.  Click here for useful tips to prevent unintentional data use.  Pocket WiFi network will use more data than cellular network, there are Data Monitor apps you can download to measure data usage. Click here for example.

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How long do I need to wait to have connection?

Normally, when you turn on the Pokefi, the device will start searching for available networks.  You will see the ON/OFF button is blinking Blue, while the WiFi signal is blinking RED.  Normally, it will take about one minute depending on locations, the WiFi signal will turn to Green.  Green means network connection is available.

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What to do if abnormal WiFi signals or can not charge the device?

Try the following steps:

  • remove the back cover, take out the battery from the compartment

  • reinstall the battery

  • turn on the Pokefi, wait for the Green signal (it might take longer time than normal, please wait for a while)

  • keep the Green signal on for at least 5 minutes

  • turn off the Pokefi, then turn on again, wait for Green signal blinking

 

When do I need to register?

Registration is not compulsory, you can start experiencing the device without registration.   However, in order to verify your Pokefi ownership and allow us to serve you better, we do recommend to complete the registration anytime at your convenience.

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How do I turn off the device?

Simply press the “O” (ON) button for 5 seconds, it turns Red, then off automatically.

 

How to change WiFi password?

Connect to the Pokefi WiFi, after login, you can manage WiFi password from Pokefi App (iOS & Android) under "Device"->Customize WiFi Hotspot.  If you want to access from a browser (make sure on Pokefi WiFi), open a browser and type in http://a.pokefi or http://192.168.43.1/web.  Be reminded password will required at least 8 digits or characters).  Please reconnect your Pokefi after changing the WiFi name.  In case you need to reset the WiFi password, please follow the Master Reset instruction on the manual.

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How to reset login password?

In case you forgot the customized passwords and need to reset to factory default (IMEI last 6 digits), we will need to verify ownership. Please email to service@everlong.biz, subject RESET PASSWORD with any of following information.

- the last few locations you have used the Pokefi, serial number or default SSID

- or proof of purchase, such as invoice copy

- or If you have registered, please provide serial number or default SSID and the registered email. 

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Where can I find more information about the Pokefi device, such as battery level, data balance etc.?

You can find more information from the Pokefi App (iOS & Android).  If you want to access from a browser,  connect to the Pokefi WiFi network, open a browser and type in http://a.pokefi or http://192.168.43.1/web. 

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Why it’s not connected?

Please check the followings:

  • Confirmed the device is on, the ON/OFF button should be blinking in Blue color

  • Confirmed the signal light is blinking Green color (if Red color means no network coverage, please turn off the device and wait for 1 minute, then turn ON again)

  • Make sure WiFi is ON

  • Make sure you have chosen the right hotspot network

  • Make sure you have enough account balance

  • Make sure the Pokefi device is within the range

 

If you have checked the above, and still can’t get connected.  It could be network coverage issue.  We partner with different local network operators to provide the best possible services for our users.  However, there are still blind spots with weak signals, such as basements.  We suggest you walk around , try from outdoor or open areasto find out locations with better reception.

 

Pokefi hotspot will not work on open water, only satellite technology works far from land, it will work only when you ship get closer to ports and at cruise destination. The closer you are to land, the better connection you will receive.

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In case you feel the connection is too slow or not performing well, please try turn off the Pokefi, wait at least 15-20 minutes, turn on the Pokefi and wait for the Green signal, it might help.

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How long the battery will last?

The battery will last up to about 12-16 hours for continuous use depending on firmware versions.  If you connect more than 1 device or staying in weak signal locations for long time, the battery will run out faster than normal.

 

How do I know the battery is running out?

The ON/OFF button will be refreshing Red when battery runs below 30%.  It’s suggested that you should charge your device within an hour. You can also check the battery level from the Pokefi App (iOS & Android).  If you want to access from a browser,  connect to the Pokefi WiFi network, open a browser and type in http://a.pokefi or http://192.168.43.1/web.  

 

How to charge the device?

Pokefi uses standard USB cable to charge.  The battery is interchangeable that means you can buy an extra battery as spare for long trips. It's suggested to turn OFF the Pokefi while charging and use 2A output charger for faster charging.  When it's fully charged, the Blue light around the ON button will turn from flashing to solid.

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Why I can't open a.pokefi from a browser?

You can only access http://a.pokefi when you are on Pokefi WiFi network, it's Pokefi internal page unique for each device.  Please make sure you have chosen the right WiFi hotspot network


How do I know run out of data plan? 

The WiFi signal light will turn to Lime Green if below 500MB, then Green solid if account balance is zero.  Please top up from the Pokefi App (instant load) or this website www.mypokefi.com (it might take up to 24hrs to load as it's a batch process).  Be reminded to provide your S/N# before checking out if order from the website.

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How to prevent Pokefi from overheating? 

High temperature could cause Pokefi to malfunction, to prevent it from overheating, you should :

  • take out and inspect your battery from time to time and make sure it’s not leaking or bloated

  • avoid direct sunlight for an extended period of time

  • remove the case when charging

  • allow the air to move freely around it regularly 

  • do not use case that have a tendency to keep the heat in

  • turn it off in very weak mobile signal reception areas, such as basement

 

Pokefi has over-heat self-protection, it will shut down when internal temperature is dangerously high. You should wait until it cools down before switching it on again. 

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Need more help?

Please contact us at service@everlong.biz

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